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GEMSCATS > Key Differences with ISO TS 16949 >
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Automotive QS 9000 

ISO/TS 16949 
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  The differences
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  ISO/TS 16949
 

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The key differences between QS-9000 and ISO/TS 16949

The key differences between QS-9000 and ISO/TS 16949 relate to the aspects of customer and employee satisfaction.

Customer Satisfaction

Both QS-9000 and ISO/TS 16949:1999 require a documented process for measuring customer satisfaction. This includes the documentation of trends and the comparison of benchmark data.

ISO/TS 16949:2002, additionally specifies that companies should:

  • Determine a method for monitoring customer perception as to whether requirements have been met,
  • evaluate data continuously,
  • demonstrate compliance with customer requirements & efficiency of process.

Employee motivation, Empowerment & Satisfaction

QS-9000 makes no reference to employee motivation whilst TS 16949:1999 requires that companies develop a process for the measurement of employee satisfaction.

ISO/TS 16949:2002 additionally specifies that organizations:

  • have a process for measuring satisfaction to achieve quality objectives & make continual improvements,
  • promote quality awareness at all levels,
  • make personnel aware of the relevance of their activities.

For a more detailed side by side comparison of the differences, download QSU's (Quality Systems Update) special report QS-9000 3rd Edition vs draft TS 16949:2002.