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Automotive QS 9000
ISO/TS 16949 Q&A
between QS-9000 and
Implementing an Automotive
The key differences between QS-9000 and ISO/TS 16949
The key differences between QS-9000 and ISO/TS 16949 relate to the aspects of customer and employee satisfaction.
Both QS-9000 and ISO/TS 16949:1999 require a documented process for measuring customer satisfaction. This includes the documentation of trends and the comparison of benchmark data.
ISO/TS 16949:2002, additionally specifies that companies should:
Employee motivation, Empowerment & Satisfaction
QS-9000 makes no reference to employee motivation whilst TS 16949:1999 requires that companies develop a process for the measurement of employee satisfaction.
ISO/TS 16949:2002 additionally specifies that organizations:
For a more detailed side by side comparison of the differences, download QSU's (Quality Systems Update) special report QS-9000 3rd Edition vs draft TS 16949:2002.